JMK Solicitors, Northern Ireland’s leading road traffic and personal injury law firm – are celebrating after being awarded the prestigious Lexcel Quality Mark. The Lexcel scheme, administered by the Law Society recognises firms which achieve excellence in legal practice management and client care.
Based in Newry and Belfast, the popular firm was awarded the Lexcel Quality Mark for the third year in a row following a rigorous assessment process.
Writing in their report, the assessor lauded the company’s compliance as being at “a very high standard.”
Highlighting twelve areas of good practice, the Lexcel assessors described JMK Solicitors as “going above and beyond compliance with the standard”.
And with JMK Solicitors now achieving the award for the third year in a row, the assessors commented, “In fact, no non-compliances have been raised in the company’s three year certification history.”
The assessor also spoke about the leading NI firm’s consistent investment in staff and technology. “The company has continued to make ongoing efficiency improvements in the past year and points of particular note are the company’s rapid response to the COVID-19 pandemic restrictions, launch of the bespoke Client App, and issue of the JMK Court Guide.”
Praising the leading law firm’s response to COVID-19 as “nothing short of excellent”, the assessors determined that operations “continued seamlessly” and said an internal staff survey resulted in high levels of satisfaction. The assessor said JMK was an example “not only to the legal sector…but all employers in the province”.
Speaking about JMK Solicitors’ widely publicised workweek reduction from 37.5 hours to 30 hours, the assessors concluded that the reduction in work hours without compromising output, performance or remuneration was “nothing short of an amazing achievement”.
Maurece Hutchinson, Managing Director at JMK Solicitors, commented, “We are delighted to have been awarded the Lexcel Quality Mark for the third year in a row.
“The award is a testament to the hard work, dedication and professionalism of our team of over 60 people, who go above and beyond to help clients.
“We’re committed to providing the best possible client experience, and it was great to read the assessor’s glowing report about our new bespoke Client App.”
She continued, “As a specialist law firm operating solely in the area of personal injury claims and road traffic accidents, we will continue to make a significant investment in our IT system and staff development to ensure we maintain the high standard set by the Lexcel quality mark and accreditation.”
Maurece said the highly prized quality mark would give current and prospective clients of the leading law firm ‘confidence and assurance’.
“This award lets people know that they are dealing with a respected, reputable firm that works above and beyond recognised standards,” she adds.
JMK Solicitors are Northern Ireland’s Number 1 Personal Injury Specialists. With over 60 personal injury experts we assist clients all over Northern Ireland. If you have suffered a personal injury, been in a car accident, had an accident at work or suffered a medical accident, contact our team for a free consultation.