Kathleen, who became a member of the Legal Administrator team in the JMK Solicitors Belfast office in March 2023, provides support to the legal advisors by performing diverse administrative duties.
When it comes to helping clients, Kathleen understands the importance of being the first point of contact. She calls them and takes the time to go through their personal details while giving them her undivided attention, as this helps create a positive first impression and establish trust.
Kathleen also reassures clients who have been in an accident that is not their fault, acknowledging the stress and anxiety that comes with the waiting period. Her aim is to alleviate their worries by leveraging her experience as a Legal Advisor to secure a favourable outcome in terms of compensation.
Outside of Work
Kathleen finds joy in being with her close ones, taking leisurely walks outside, and getting lost in a captivating book.