EMAIL: hayley.robinson@jmksolicitors.com
TEL: 028 3025 7766
Background
Harley began her career as a Law Graduate in the JMK Solicitors administrative team in September 2017 and gradually progressed to the role of Legal Executive.
Hayley is attracted to personal injury law because of the opportunity it provides to interact with a wide variety of individuals, including medical professionals from different fields and other legal experts. She takes pride in her ability to establish personal connections with new and existing clients and enjoys working closely with them.
Approach
Hayley has a highly empathetic approach when dealing with clients, especially when it comes to the daunting experience of working with lawyers. She understands the stress and worries that clients may face in unfamiliar legal situations.
At JMK Solicitors, Hayley’s top priority is ensuring clients are well-informed, comfortable, and satisfied with the service they receive. She upholds the firm’s core value of putting people first by treating every client with importance and empathy.
Hayley also provides reassurance by highlighting the JMK Solicitors team of fully trained professionals who are readily available across various platforms, ensuring clients are in safe hands.
Experience
With over three years of experience overseeing JMK Solicitors clients and documents, Hayley, as a Legal Graduate and Legal Executive, has developed a deep understanding of the vital role that JMK Solicitors operations play in the business.
Outside of work
Hayley enjoys exploring nature, reading books on diverse topics, and cherishes spending quality time with her family and friends.
What Hayley's clients say about her...
“Having spoken to the legal advisor, Hayley Robinson, I found her to be very courteous and was very helpful in all aspects of our phone call. She puts you at ease and if you don’t understand any point she was very willing to explain everything that was going on with my case. Everything involving my accident was always treated with experience from JMK Solicitors and with the utmost respect for their clients. A very friendly and enthusiastic team.”
“JMK Solicitors kept us informed all along so that even though our complicated case took some time to resolve, I wasn't frustrated about the process.”
“Hassle-free service and was kept updated at each stage of the process.”
Why did you choose the apprentice programme at JMK?
I was an existing employee with JMK having originally started as a law graduate in the Legal Admin Team and progressed on to Legal Executive from there.
Many of my colleagues had already gone through the programme so I knew they felt well-supported and they had indicated that the practical experience gained in JMK made their studies at the Institute of Professional Legal Studies more beneficial and allowed them to adapt more readily to the professional course requirements.
What have you learnt?
I have had the benefit to learn and build on strong communication and interpersonal skills which has really helped me to place my client’s needs at the core of any advice and direction I take in a case. I think in a world where technology is pushing us into areas of being more impersonal these are skill sets that are harder to develop and sustain.
Benefits to the apprentice programme at JMK?
While undertaking your studies at the Institute of Professional Legal Studies you are given the space and time to focus on engaging with the professional programme. When you return to the office there is a real encouragement to ask questions to build on your apprenticeship training and all my colleagues at JMK offer great support and advice.
What would you want a law student to know about working at JMK?
JMK provides you with the tools to gain real practical experience that will remain at the heart of the foundation of your legal career. It is an innovative firm that is dedicated to proactively identifying, addressing, and navigating through the ever-changing legal landscape.
It was well poised to seamlessly continue to act for our clients when lockdown hit with all staff having work-from-home equipment and already being a paperless office.
How would you describe the culture at JMK
There is a keen focus on approachability, and JMK’s open plan working spaces allow admin support staff and directors to sit together to assist each other and gain from each other’s experience. As a mum of 2 young children, it is very encouraging to work in a company where they are actively working to move away from the culture where you are expected to work all hours and are afforded the flexibility to raise your family without compromising your career opportunities.
We Can Help You Claim For The Following Personal Injury Claims
Contact JMK Solicitors for a free consultation
As Northern Ireland’s Number 1 Personal Injury Solicitors practice, we make you a priority and make personal injury claims personal.
JMK COURT GUIDE
Thinking about going to Court can be a daunting experience.
You will be our priority throughout the Court process and your JMK Legal Representative will be on hand to address any queries or concerns you may have on the day.
This short guide will explain what you should expect when your case goes to court and provide you with some key tips to help you along the way.
