In her role as Quality & Compliance Manager, Michelle works across all departments in JMK Solicitors, reviewing current processes, providing recommendations and implementing changes. Michelle ensures the Lexcel accreditation first achieved by the firm in 2017, is maintained. Lexcel is a quality standard specifically designed for legal firms and recognises firms which achieve excellence in legal practice management and client care.

Michelle enjoys working in a firm which embraces innovation, continually striving to improve internal processes with the goal of providing a high level of client care.